What these terms cover

• Private 1:1 Coaching: 3 private coaching sessions of 60 minutes with me, by video call.
• Private coaching session (course add-on): 1 private session of 60 minutes by video call. You can add it only when you buy one or more of my courses.
• Ask Me Anything: coaching on WhatsApp. You can ask me 4 personal questions over 30 days, and I answer each one myself.

What each offer includes and its price are shown on its page and at checkout. Prices are in US dollars.

What coaching is, and what it isn’t

Coaching helps you look at your thoughts, feelings and choices in a new way, so you can move forward in your everyday life. You stay the expert of your own life: you decide what to do, and you’re responsible for your choices and their results.

I’m a certified life coach. I’m not a doctor, a psychologist or a therapist. Coaching is not therapy, counseling or medical, legal or financial advice, and I don’t diagnose or treat anything. If I feel that another kind of support would help you more, I’ll tell you honestly.

I can’t promise a specific result. I promise to show up fully for you, with my best tools and my whole heart.

Not for emergencies

Private sessions: booking and moving them

• Booking. After your purchase, email me 4 times that work for you, and your city so I get the time zone right. I confirm one of them by email, and we do the same for each session.
• Where. We meet online by video call, from wherever you are. I send you the link for our session. You just need a quiet place and a good internet connection.
• How long. Each session lasts 60 minutes.
• Time to use them. Please use your sessions within 6 months of your purchase. If life gets in the way, just write to me and we’ll find a solution together.
• Moving a session. You can move a session for free if you tell me at least 24 hours before it starts, by email.
• Late or missed. If you cancel less than 24 hours before, or don’t come, that session counts as used. If you arrive late, we still end at the planned time. If something truly unexpected happens (like an emergency), talk to me: I’m human too.
• If I need to move a session, I’ll tell you as early as I can and we’ll find a new time. You never lose a session because of me.
• Technical problems. If the connection fails on my side, we make up the missing time.

Ask Me Anything on WhatsApp

• 4 questions over 30 days. Your 30 days start on the day you send me your first question. Please send it within 6 months of your purchase.
• What one question is. One question is one situation or topic you’d like my help with. If I ask you something to understand better, that doesn’t count as a question. A short reply to my answer is included too.
• My answers. I answer each question myself, by voice note, video or written message, within 1 business day.
• No calls. Ask Me Anything happens only by message, with no calls and no scheduling.
• After 30 days, questions you haven’t used expire.
• WhatsApp is a service of Meta. Your messages are end to end encrypted, but WhatsApp handles some information about your account. If you’d rather not use WhatsApp, tell me and we’ll find another way. More in my Privacy Policy.

What you share stays between us

Everything you share with me in coaching is confidential. I don’t tell anyone what we talk about, and I never share your name, your story or your messages without your permission.

There are only a few exceptions, as the law and the code of ethics for coaches require:

• if there is a serious risk to your life or safety, or to someone else’s,
• if the law or a court requires me to share something,
• if you ask me to share something with someone (for example your doctor).

Please know that conversations with a coach are not protected by professional secrecy the way conversations with a doctor or a lawyer are.

No recordings without a yes from both of us

I don’t record our sessions. Please don’t record them either, unless we both agree before the session starts. You’re very welcome to take notes!

Testimonials

If you’d like to share how coaching helped you, I’d be so grateful! I only ever share your words (or a screenshot of your message) with your written permission, with your first name only unless you tell me otherwise. You can change your mind at any time and I’ll remove it.

Your part

• Come to your sessions on time, in a calm place, ready to focus on yourself.
• Be honest with me, also when something doesn’t feel right.
• Take care of your own wellbeing, during and after coaching, and look for medical or psychological help when you need it.
• Be kind and respectful, as I will be with you.

Payment, stopping and refunds

You pay for your coaching in advance, at checkout. All sales are final: I don’t give refunds for a change of mind. My Refund Policy explains why, and your legal rights if you live in the EU or the UK.

I may also end our coaching if respect between us breaks down, or if I believe another kind of support would serve you better. In that case I refund the sessions or questions you haven’t used.

My tools and materials

The worksheets, tools and materials I share with you in coaching are for your own personal use. Please don’t share, sell or publish them.