Who is responsible

I am: Tamara Pflug, a certified life coach running Life, Uncomplicated. as a sole trader (osek) registered in Israel. I’m responsible for your personal information (the “controller”).

You can reach me at tamara@personal-development-zone.com. My full business details are on my Terms and Conditions page.

I follow the Israeli Privacy Protection Law. If you live in Switzerland, the European Union or the United Kingdom, the Swiss Federal Act on Data Protection (FADP), the GDPR or the UK GDPR applies too, and so do the privacy laws of other countries where they apply.

What this policy covers

This policy covers my website personal-development-zone.com, my course platform courses.personal-development-zone.com, my emails and my coaching.

When you follow or message me on Facebook, Instagram, Pinterest or LinkedIn, those platforms also handle your information under their own privacy policies.

What I collect and why

When you visit my website

Like every website, my web host records technical information such as your IP address, browser, the pages you open and the time (server logs). I use this to keep the website running and safe (my legitimate interest). Security and anti spam tools on my website also check IP addresses to block attacks and spam. I also use statistics and marketing tools (see “Cookies” below).

When you write to me

When you use my contact form, email me or message me on WhatsApp, I receive your name, your email address or phone number and your message. I use them only to answer you (to take steps you asked for, or my legitimate interest in replying).

When you join my email list

I use your email address and first name to send you my newsletter, tips and news about my courses and coaching, if you signed up for them (your consent) or if you bought from me and didn’t say no (see “When you buy”). My email service shows me whether an email was opened and which links were clicked, so I can send things you actually enjoy. Every email has an unsubscribe link, and you can also simply write to me.

When you buy

I receive your name, email address, country or billing address, what you bought, the price and the payment status. Payments go through Stripe: I never see or store your full card number. I need this to deliver what you bought (our contract) and to keep my accounting records, which Israeli tax law requires (my legal obligation, and my legitimate interest for customers in the EU). I also keep the boxes you ticked at checkout, with the date and time, as proof of what we agreed.

When you buy a course or coaching, I also add you to my email list, so you get my little boosts and news about my own courses and coaching (my legitimate interest; email laws allow this for customers). Don’t want them? Just tick “No thanks” when you buy, or unsubscribe from any email, anytime. You’ll still get the emails about what you bought.

In my course platform

To give you your courses, I store your name, email address, the courses and free lessons you have, your progress and your settings (for example captions or dark mode). There are no passwords: you sign in with a link I send to your email. You can also write private notes and add a profile photo if you like. All of this is needed to run your course space (our contract). Your notes are private: I don’t read them, unless you ask me to help you with a technical problem.

When you sign up for a free lesson

I store your first name and email address to open your free lesson and email you the link (to take steps you asked for). I also note where you found my free lesson, for example my blog, my newsletter or Instagram, so I know what helps people find me (my legitimate interest). If you tick the box to get my emails, I also keep your yes with its date, and add you to my email list (your consent). If you don’t tick it, you only get the emails about your lesson.

Emails from my course platform

My course platform sends you emails like your welcome email and your sign in links. They contain a tiny invisible picture and links that show me whether an email was opened and which link was clicked, so I know my emails arrive and can help if they don’t (my legitimate interest). Some email apps open pictures by themselves, so this isn’t always exact.

When we do coaching

For private sessions and Ask Me Anything, I receive what you choose to share with me: your messages, voice notes and what we talk about, plus your booking details (your name, email, the times you suggest and your city). I use all of this only for your coaching (our contract).

When you comment on my blog

I receive your name, email address, IP address and your comment. Your name and comment are shown publicly. The little picture next to a comment comes from Gravatar, a service that recognizes your email address in an encoded form.

Testimonials

I only share your words, a screenshot of your message or your photo as a testimonial with your permission (your consent). You can ask me to remove it at any time.

Personal and sensitive things you share

In coaching, you may tell me about your feelings, your health, your relationships or other very personal things. The law treats some of this as sensitive information (for example information about your health).

• I use it only to coach you, with your explicit consent, which you give when you buy, book or start coaching with me. You can change your mind at any time by email.
• I never use it for marketing or advertising, and I never sell or share it.
• I keep it only as long as needed (see “How long I keep it”).

Cookies and similar tools

Cookies are small files that a website stores in your browser. My website uses three kinds:

• Necessary: to make the website work and keep it safe, and to remember your cookie choice. The accessibility toolbar saves your display settings in your own browser. These are always on.
• Statistics: Google Analytics, loaded through Google Tag Manager, shows me how many people visit, which pages they read, which videos they watch and which buttons they click, so I can improve my website. Google says that Google Analytics does not log or store the IP addresses of visitors from the EU, the UK and Switzerland. Learn more in how Google uses information from sites that use its services. TruConversion shows me where visitors click, how far they scroll and how they move through my pages, including recordings of visits, so I can make my website easier to use.
• Marketing: the Meta Pixel (Facebook) tells me whether people who saw my posts or ads visit my website, so I can reach people who might like my courses. Meta also uses this information on its own, under its own privacy policy.

These statistics and marketing tools start when you open my website. If you’d rather not be part of them, you can block or delete cookies in your browser settings, use Google’s opt out add-on for Google Analytics, and choose in your Facebook ad settings whether Meta may use information from other websites to show you ads.

My course platform only uses necessary cookies, for example to keep you signed in. On my free lesson page, Google Analytics and the Meta Pixel load only if you say yes in the little box on that page. If you say no, they don’t load at all. To change your choice, clear the stored data of courses.personal-development-zone.com in your browser.

Amazon links. When you click one of my Amazon links, Amazon may set its own cookies to know that you came from my website. Amazon then handles that information under its own privacy notice.

Fonts. My website loads some fonts from Google Fonts, which means your browser connects to Google and shares your IP address with it.

“Do Not Track”. There is no common standard for “Do Not Track” signals yet, so my website doesn’t respond to them. You can block cookies as described above.

Who helps me (and where)

I don’t sell your personal information to anyone. I share it only with the services that help me run my business, and only as much as they need. They may use it only for me, under my instructions, except where they act on their own as stated.

I may also share information when the law requires it, for example with tax authorities, or to protect my rights.

Where your information goes

I run my business from Israel, which the European Union and Switzerland recognize as a safe place for personal information. Some of the services I use are in the European Union, others in the USA or other countries. For the USA, I rely on the Swiss-US and EU-US Data Privacy Framework when the company is certified (like Stripe, Google and Meta), and otherwise on the standard contract clauses approved by the European Commission and the Swiss data protection authority. You can ask me for more details.

How long I keep it

• Purchases and invoices: 7 years, as Israeli tax law requires (or longer if the law asks for it).
• Your course account: as long as you have access to a course. If you ask me to delete it, I do so within 30 days (except purchase records).
• Coaching messages: up to 2 years after our last session or message, then I delete them.
• Messages you send me: up to 2 years after our last exchange.
• My email list: until you unsubscribe. I also remove addresses that haven’t opened my emails for about a year.
• Website statistics: up to 14 months.
• Blog comments: as long as the comment is online.
• Backups: copies of my website are kept for a few weeks, then replaced.

How I protect it

My website and course platform use secure connections (HTTPS). My course platform has no passwords: you sign in with a link sent to your email, and I only store coded versions of these links. Card details stay with Stripe, and I keep access to your information limited to what’s needed. No system is ever 100% safe, but I take good care of your information.

Your rights

You can ask me at any time to:

• tell you what information I have about you and give you a copy,
• correct it if it’s wrong,
• delete it (unless the law requires me to keep it),
• stop or limit using it, or object to how I use it,
• send it to you or to someone else in a common format,
• stop something you said yes to, for example my newsletter, cookies or what you share in coaching (you can always change your mind). This doesn’t affect what happened before.

Just write to me at tamara@personal-development-zone.com. I may ask you to confirm who you are, and I’ll answer within 30 days.

If you’re not happy with how I handle your information, please tell me first, I’d love to make it right. You can also complain to a data protection authority: in Israel the Privacy Protection Authority, in Switzerland the Federal Data Protection and Information Commissioner (FDPIC), in the EU the authority of your country, and in the UK the Information Commissioner’s Office (ICO).

I don’t make automated decisions about you, and you don’t have to give me any information. But I need your name, email and payment to sell you a course or coaching, and your email to send you my newsletter.

For visitors in the United States

I don’t sell your personal information. My website uses the Meta Pixel, which lets Meta show my posts and ads to people who visited my website; you can turn this off as described under “Cookies”. The categories of information I collect and the companies I share them with are listed above. If you live in a US state that gives you privacy rights, you can use them by writing to me.

Children

My website, courses and coaching are for adults (18 and older). I don’t knowingly collect information from children. If you think a child has given me information, please tell me and I’ll delete it.

Changes to this policy

I may update this policy when something changes, for example a new tool or a new law. The date at the top always shows the latest version. If a change is important, I’ll also let my customers know by email.